Contact
Let's talk. We're here to help.
Have a question about a product, your order or your account? Here's how to get in touch with us.
Ways to reach us
- Open WhatsApp (opens in a new tab)
Message us on WhatsApp
Send us a message about products, orders or your account.
+507 64330700
How can we help?
Pick a topic and find your next step.
About my order
Check the status of your purchases and any pending payments from your account.
View my orders
Your questions, answered
Short answers to the most common questions.
Are the software licences genuine and legal?
Yes. All our licences are 100% genuine and backed by an authenticity guarantee. If you have any doubts, write to us and we'll verify your licence's legitimacy with you.
Can I place an order on WhatsApp?
Yes. At InnReign Store you can order software licences on WhatsApp: message us (opens in a new tab) and we'll help you complete your purchase.
How long does it take to process my order?
We process your order as soon as the payment is confirmed. If it includes digital licences or downloads, you'll find them with their instructions in the order details, under My orders. Physical products are prepared for the delivery or pickup you choose at checkout. If you pay with a method we check manually, such as a bank transfer, the payment is confirmed once we've verified it.
How can I pay for my purchase?
We currently accept Test bank transfer, Card, and Yappy. At checkout you'll see the methods available for your order and its currency.
What should I do if a licence doesn't work properly?
If you have any problem with a licence, we offer a money-back guarantee. Write to us and we'll fix the problem or refund you.
What should I include in my message?
Describe what you need and include the product name or your order number, where it applies.
Where can I check my order's status?
In your account, under “Orders”: you'll see the status of each purchase and whether a payment is pending.
How can I ask about a product before buying?
Email us or message us on WhatsApp, and tell us the name of the product you're interested in.